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Client Testimonials

"There are many users who lack basic Windows skills such as navigating with Explorer or copying files. Remote Assist is an ideal tool for us to take control of their computers and guide them through the procedures."
PlusFactor Solutions

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New Zealand Based Help Desk & Remote Control Software

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How does Remote-Assist work?

Remote-Assist "How it works" diagram

Remote-Assist consists of 2 parts

  1. Remote-Assist - downloaded and run on the client PC allowing it to be remotely controlled.

  2. Remote-Control - downloaded (account number and admin password required to download) and run on the support PC to allow the support PC to remotely control the client PC.
Both the client PC and the support PC create encrypted connections to the Remote Assist Secure Server which acts as a "Common meeting point" and directs connections from the Support PC to the Client PC.

If you have any other questions please contact us